Question 1

I haven't received my confirmation email?

Accepted Answer

Sorry to hear that, please be sure to check your email's spam/junk folder as our confirmation emails can end up being flagged as spam sometimes!

If the confirmation email still isn't in your spam/junk folder please do feel free to reach out to info@vansblacksmithing.ca (info@vansblacksmithing.ca)and we can personally confirm your booking and relay your booking details to you!

Question 2

Do you sell Gift Cards

Accepted Answer

We offer gift vouchers. 
The difference is that the voucher has no monetary value as it is only redeemable on courses we offer. 
They are remitted on our website at the time of booking via a code provided by us or our third-party partners at Breakaway Experiences. 
Much like a gift card they can be used at the voucher holders discretion before the expiry date of 1 year from the time of activation.

Question 3

How do I know how many spots are left in a course?

Accepted Answer

When you click on a course date and it takes you to the "Add you Info" page you should see a drop down menu for particpants. This will allow you to select as many spots as are available. If there is no menu then there is only 1 spot left for that class.

Question 4

How do I book for more than one person?

Accepted Answer

When booking for a group make sure to select a date that has enough spots. There will be a drop down menu for participants on the "add your info" page that shows you how many spots are left. If there is no menu that means there is only one spot left.

Question 5

How do I redeem a gift voucher for a course?

Accepted Answer

If the voucher was purchased by email with the school, you should receive a code within 48 hours.

If you received your code through Breakaway Experiences, first ensure that your gift voucher has been activated with Breakaway Experiences.

Once you've found your code, enter the code as it appears on the card in the coupon code section of the booking form and press the arrow next to it to apply. 
 
As each participant(s) must book individually to use their gift vouchers code please ensure there is room available in the course. If no participant tab appears in the information entry screen then there is only 1 space available, otherwise a drop down tab will be available to view the number of participants available.

Question 6

What payment methods can I pay with?

Accepted Answer

When purchasing on line you can pay with a credit card. When visiting the shop you can pay in cash or credit. At this time we do not have a debit option.

Question 7

My credit card isn't accepted?

Accepted Answer

In many cases Square and PayPal do not seem to function with certain web browser like Internet Explorer. Try switching your browser to Google Chrome.

Question 8

Can I come to the shop?

Accepted Answer

Customers are welcome to come to the shop but please do give us an email beforehand so we can see if we are available that day for a tour!

Question 9

When can I expect my store order?

Accepted Answer

Our turnaround time on shipping a store item is 3 days to 1 week, depending on order volume. If your item is out of stock your order may take to 2-4 weeks to ship. Please contact us if you need and exact date.

Question 10

How old do you need to be to participate?

Accepted Answer

Any participants need to be 14 yrs of age or older. Any one 16yrs of age or younger must be accompanied by an adult. Anyone under the age of 18 must have their waivers signed by an adult or legal guardian.

Question 11

What is your refund policy?

Accepted Answer

Refunds on anytype of purchase are issued at the sole discretion of Vans Blacksmithing. Refunds may only be issued up to 30 days from the transaction date. We may decide to only offer an in store credit. Cancellations less than 72hrs in advanced or "no shows" will not be entitled to any refund or credit and the entire amount paid will be forfeit. Please review our booking policy for further details.

Question 12

How difficult are the courses?

Accepted Answer

Although our courses are designed for beginners, blacksmithing in its most basic terms is still physically and mentally demanding. You are on your feet for 6 to 7 hrs swinging a hammer, holding tools that weigh 1-2 lbs. and using grinders at stomach level.

We do our best to help all beginners on their blacksmithing adventure but if you have concerns please contact us to discuss them.

Question 13

What should I wear to the course? Do I need to bring safety glasses?

Accepted Answer

When arriving to your course be sure to wear non-polyester clothing like wool or cotton.
If you have them wear steel-toed boots, if not wear sturdy boots.

As for what safety equipment to bring like safety glasses or aprons, you aren't obliged to bring any safety equipment as the school will provide you with the necessary safety glasses, apron and gloves to safely forge.

However if you have your own safety equipment and would prefer to use it feel free to bring it with you to the class!

FAQ